Order Processing / Shipping / Returns & Exchanges

We will do our absolute best to process and ship in-stock orders placed before 2:00pm PST the same business day. All other orders will be processed within 1 business day.

Orders over $99 delivered to the contiguous US will receive Free UPS Ground Shipping automatically. Most packages in the contiguous US will arrive in 2 to 5 business days. Not valid for AK, HI, APO/FPO, US possessions and Canada orders or other international locations. International customers will pay all costs associated with receiving product cross borders.

Express Delivery is available for most in-stock items for an additional charge. After you have entered your shipping information during checkout, you will be prompted to select a shipping method. Shipping and handling charges will be listed for all available shipping methods.


PIAA is committed to providing outstanding customer service. We will gladly refund your purchase price or replace any defective item and most non-defective items. Within 30 days of receipt of your order, you may return products that:

  • Have not been used
  • Are in their original packaging and properly packaged to avoid damage
  • Include all parts, hardware or instructions
  • Are not custom or special orders
  • The return is accompanied by the Return Authorization # we issue on an approved return. (Supplied RGA# needs to be visibly displayed on the return packaging to be received by warranty department. All returns with no RGA# displayed on package will be refused.)

For items meeting these criteria, we will refund the purchase price of the returned items minus the outbound freight, plus a restocking fee of 15%. We reserve the right to waive the restocking fee at our discretion.

Transit Times